Area Rug FAQs: Shopping, Sizing, Shipping and Rug Services

Start by considering your room size, furniture arrangement, colors, personal style, and how the room is used. The right rug material and construction may also depend on children, pets, foot traffic, cleaning needs, and your budget. A Rug Goddess can help you evaluate these factors and narrow your choices.

Yes. Area rugs are our specialty. We listen to your needs, review your room and style, and recommend a manageable selection of rugs that fit your space instead of overwhelming you with hundreds of unsuitable choices.

Yes. We can help coordinate rugs in adjoining rooms, open floor plans, hallways, bedrooms, dining areas and other spaces. The rugs do not need to match exactly, but they should work together through color, style, pattern or texture.

We can accommodate a wide range of budgets. We explain the differences in rug materials, construction, quality, and durability and help you make the best use of your budget. Our goal is to help you find a rug that performs well and that you will enjoy long-term.

Rug Goddess accepts major credit cards, including Visa, Mastercard, American Express, and Discover. PayPal and available PayPal financing options may also be offered during checkout.

Measure the furniture arrangement and the area you want the rug to define, not just the open floor space. You can also outline possible rug dimensions with painter's tape to see how each size will feel in the room.

The most common mistake is choosing a rug that is too small. A properly sized rug should connect the furniture and make the room feel grounded. A rug that floats by itself in the middle of the room can make the furniture arrangement feel disconnected.

In many living rooms, at least the front legs of the sofa and chairs should rest on the rug. Larger rooms may look best when all furniture legs sit on the rug. The rug should be large enough to visually connect the entire seating arrangement.

The amount depends on the room, but approximately 12 to 24 inches of visible flooring around the rug often creates a balanced appearance. Room size, furniture placement, and architectural features should also be considered.

Yes. We specialize in large rugs, custom sizes, unusual room configurations, hallways, open floor plans and other spaces where standard rug dimensions do not provide the right fit.

Many rug manufacturers offer corner samples, swatches, or small rugs, commonly around 2 feet by 3 feet. Samples allow you to see the actual colors, texture, pile, and construction in your own lighting before ordering a larger rug.

We recommend narrowing your selection to approximately one to three samples. This keeps the decision process manageable and helps reduce unnecessary sample and return shipping costs.

When you return an eligible sample and order the corresponding larger rug, Rug Goddess will apply the qualifying sample cost toward your full-size rug purchase.

Yes. Contact Rug Goddess within 15 days for return instructions. If you do not purchase the corresponding larger rug, you are responsible for the applicable shipping costs.

Rug colors can appear differently depending on your computer or phone screen, flooring, wall colors, furnishings, and lighting. A sample gives you a more accurate way to evaluate the rug before paying to ship a large rug back.

Rug Goddess currently ships to residential and business addresses within the continental United States. We do not offer international shipping.

Qualifying orders may receive free shipping within the continental United States. Oversized rugs, freight deliveries, expedited service, and special circumstances may require an individual shipping quote.

In-stock area rugs generally arrive within approximately 7 to 10 business days. Delivery times can vary based on rug size, manufacturer location, inventory, holidays, weather, and carrier schedules.

Rugs wider than 8 feet generally require delivery by common carrier or freight truck. These deliveries may take approximately two to three weeks and may require special delivery arrangements.

Expedited or quick-ship service may be available for an additional charge. Contact Rug Goddess before ordering so we can confirm availability and provide a shipping quote.

Yes. If we learn that your order has been delayed, we will keep you informed and continue monitoring the order until delivery.

Eligible rugs may be returned within 15 days of delivery. Contact Rug Goddess before returning your rug so we can provide a return authorization number and the correct return address.

Rug Goddess does not charge a restocking fee for eligible returns.

Customers are responsible for return shipping unless the rug arrived damaged or defective and the problem was reported within the required timeframe.

The rug must be clean, unused, unaltered, and securely packed in its original protective packaging with the original labels. Include the return authorization information provided by Rug Goddess.

Eligible refunds are generally issued to the original payment method within 7 to 10 business days after the returned merchandise has been received and inspected.

Non-returnable items generally include:

• Rugs that are 8 feet wide or wider
• Custom-made or personalized rugs
• Custom and special-order runners
• Sale and clearance merchandise
• Used, altered, damaged, or soiled rugs
• Returns initiated after the 15-day return period

Contact Rug Goddess promptly and provide photographs of the rug, packaging, labels, and visible damage. Do not discard the original packaging until we have reviewed the issue and provided instructions.

Contact Rug Goddess immediately if you need to change or cancel an order. We will determine whether the manufacturer or shipping department has begun processing it. Custom, personalized, fabricated, and special-order products cannot be canceled after production begins.

Yes. We can help create a rug tailored to your room dimensions, preferred shape, colors, style, and design needs. Custom rugs are especially helpful for large rooms, unusual layouts, open floor plans and spaces that do not work with standard rug sizes.

Options vary by manufacturer and collection. Depending on the product, customization may include size, shape, material, color, pattern, border and fabrication from broadloom carpet.

Depending on the style, construction, and size, a custom rug may take anywhere from a few weeks to several months. Fabricated broadloom, hand-tufted and hand-knotted rugs each have different production timelines. We will explain the options and help you select one that meets your needs and deadline.

Yes. A Rug Goddess can help evaluate your room, confirm dimensions, discuss materials and construction, and guide you through available colors, shapes, borders, and design choices before the order is placed.

Custom-made, personalized, and specially fabricated rugs are non-returnable unless they arrive defective or do not match the approved order specifications.

Yes. We help customers select stair runners based on staircase measurements, runner width, pattern repeat, material, durability, color, style, and adjoining rooms.

A stair runner can add warmth, comfort, style, and noise reduction while helping protect the surface of your stairs. The right runner can also visually connect the staircase with adjoining rooms and hallways.

Measurements generally include tread depth, riser height, the number of steps, runner width, landings, turns and pattern repeat. Because every staircase is different, professional measurement is strongly recommended.

Many stair runner products are sold by the running foot and then fabricated to fit the staircase or hallway. Available widths and pattern repeats vary by product.

Stair runners are custom orders and are generally non-returnable unless the product arrives defective or does not match the approved order.

Local measurement and installation services may be available in qualifying Tampa Bay, Central Florida, and Kansas City service areas. Contact Rug Goddess to confirm availability for your location.

Yes. We can provide virtual guidance, review measurements and photographs, help you select samples, and use visualization tools where appropriate. Installation would need to be coordinated with a qualified installer in your area.

A virtual consultation gives you personalized help from a Rug Goddess without requiring an in-home visit. We review your room, measurements, furniture, colors, artwork, lifestyle, and preferences before recommending rugs for your space.

Send clear photographs of the room, room dimensions, furniture placement, flooring, wall colors, artwork, pillows, fabrics, and any adjoining rooms that should be coordinated.

After reviewing your information, we schedule a call to discuss your style, functional needs, and budget. We then recommend rugs that fit your room and ask you to narrow the selection to your preferred choices. Samples may be available before you order a larger rug.

Yes. Virtual consultations are available to customers throughout the continental United States.

The virtual consultation fee is $85 and is available to people outside of our service areas. We apply the $85 consultation fee toward your qualifying area rug purchase.

Yes. Once the choices have been narrowed, samples or small rugs may be available so you can evaluate the colors, texture, and quality before ordering a larger rug.

A Rug Goddess evaluates your room dimensions, furniture placement, colors, flooring, lighting, artwork, traffic patterns, and personal style. We use this information to recommend the right rug size, material, construction, color and design.

The in-home consultation fee is $95 for homes and businesses located within a 75-mile radius of a Rug Goddess service location. We apply the $95 consultation fee toward your qualifying area rug purchase. Additional travel fees may apply outside the 75-mile service area.

The initial consultation is generally used to measure the room, gather colors, and understand your style. We use that information to select appropriate rugs. Samples or small sample-sized rugs may then be brought or ordered for a follow-up presentation.

No. We are not limited to one showroom or a small group of in-stock rugs. Our goal is to find the rug that works best for your room, not pressure you into selecting an unsuitable product.

Contact Rug Goddess to discuss your location and project. An in-home consultation may be available for an additional travel fee. You may also use our virtual consultation service to receive personalized rug recommendations without paying in-home travel expenses.

RoomVo is a complimentary visualization tool that lets you upload a photograph of your room and see compatible area rugs in the space before you buy.

Upload a clear photograph of your room and select compatible rugs from the Rug Goddess website. You can then compare different colors, patterns, styles, and sizes within the image of your room.

No. The Rug Goddess Room Visualizer is available as a complimentary shopping tool.

RoomVo can help you visualize how different sizes may look, but you should still take accurate room and furniture measurements before ordering.

RoomVo is helpful when you want to explore independently. A virtual or in-home consultation provides additional guidance about materials, construction, durability, placement, coordinating colors, custom options, and final sizing.

A quality rug pad can help keep the rug in place, protect the flooring underneath, add comfort, reduce wear and extend the useful life of the rug.

The right pad depends on the rug size, rug backing, flooring surface, desired cushioning, and whether the rug is being placed over a hard floor or wall-to-wall carpet.

The rug pad should normally be slightly smaller than the rug, so it remains hidden beneath the rug's edges.

Always follow the manufacturer's care instructions. Vacuum regularly using settings appropriate for the rug construction, avoid using powerful vacuums with beater bars, address spills promptly, and avoid harsh chemicals or excessive moisture.

Only wash a rug in a washing machine when the manufacturer specifically identifies it as machine washable. Wool, silk, jute, sisal, handwoven, antique, custom, and many quality rugs generally require specialized or professional cleaning.

Rugs are rolled and compressed for storage and shipping, so curled corners or temporary ridges are normal. Allow the rug several days to relax. A rug pad, reverse rolling, and placing a flat weight on stubborn corners may help.

Rug Goddess offers rug pads and may offer fabric protection products. Contact us to determine whether a protection product is appropriate for your rug's fiber and construction.

In-home consultations are available within a 75-mile radius of our qualifying Central Florida and Kansas City service locations. The consultation fee is $95 and is applied toward your qualifying area rug purchase. Contact us for availability and possible travel charges outside the standard 75-mile service area.

Yes. We help customers throughout the continental United States through virtual consultations, photographs, measurements, rug samples, and the RoomVo Room Visualizer.

Travel outside our standard 75-mile service area may be available on an individual basis. Contact us with your location and project details for availability and a travel quote.

Local stair runner measurement and installation may be available in the Central Florida and Kansas City service areas. Contact us to verify availability for your address.

Call Rug Goddess at 1-800-481-1572 or email Janice at janice@ruggoddess.com. We can help with rug selection, sizing, samples, custom rugs, stair runners, consultations, shipping, and returns.